Friday, September 28, 2007

Msn Error-80048820-80048416

When you try to sign in to Messenger, you receive the following error message:

We were unable to sign you in to the Messenger at this time. Please try again later.
To let us try and troubleshoot the problem, click the Troubleshoot button.
Error code: 80048820
Extended error code: 80048416


PROBABLE CAUSE
This problem occurs because the Microsoft Internet Explorer SSL settings are incorrect.
TROUBLESHOOTING STEPS
1. In Internet Explorer, clear the Check for Server certificate revocation (requires restart) check box. To do this, follow these steps:
a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. Click the Advanced tab.
d. Under Security, clear the Check for Server certificate revocation (requires restart) check box.
e. Click OK.
f. Exit Internet Explorer.

2. Sign in to Messenger again.
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Monday, September 17, 2007

Configuring Windows Live Messenger through other firewalls

1. For steps on how to enable Windows Live Messenger through the most common firewall refer here. If the list does not include all the firewalls you may have on your machine, please follow the steps below.
2. Open the options on your firewall settings where you add/modify list of programs that are allowed to access the Internet through your firewall application.
3. Remove all entries for MSN Messenger and Windows Live Messenger.
4. To allow Windows Live Messenger through your firewall application follow these steps:
4.a. Open Windows Explorer.
4.b. If you are using Windows Live Messenger 8.1 or 8.0 , browse for Windows Live Messenger by going to C:\Program Files\MSN Messenger. If you are using Windows Live Messenger 8.5 and later, browse for Windows Live Messenger by going to C:\Program Files\Windows Live\Messenger
4.c. Select msnmsgr.exe and add it to the list of applciations allowed to access the Internet through your firewall application.
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Saturday, September 15, 2007

windows live messenger error 80072EE6

80072EE6 Error
Quit MSN Messenger

Go to Start

Click Run

Enter the following in the box regsvr32 MSXML3.dll

80072EE6 Error
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windows live messenger error 80048820 update

If you are receiving error 80048820 when trying to sign into Windows Live Messenger you should also get an extended error code. Below is a list of articles that we have posted around these extended error codes:
Error 80048820, Extended Error Code 80048412

The the extended error code that you are recieving is not listed above then you may want to try one of the following steps that may resolve your issue:
1. Visit the following Web site to determine whether you can connect to the Internet:
If you cannot connect, contact your Internet service provider (ISP) or the local network administrator.
2. Verify the time and the date settings on the computer:
a. Click Start, click Run, type the following command, and then click OK:
control timedate.cpl
b. Make sure that the time and the date settings are correct.
If you are using Windows Vista, follow these steps: a. Click Start , and then click Control Panel.
b. In Control Panel, click Regional and Language Options.
c. Make sure that the time and the date settings are correct.

3. Reregister the Msxml3.dll file:
• Click Start, click Run, type the following command, and then click OK:
Regsvr32 %windir%\system32\msxml3.dll
Note If this command runs successfully, you will receive a "DllRegisterServer succeeded" message.
If you are using Windows Vista, click Start , type Regsvr32 %windir%\system32\msxml3.dll in the Start Search box, and then press ENTER.
Note If this command runs successfully, you will receive a "DllRegisterServer succeeded" message.

4. Determine whether Messenger is blocked by a firewall: a. Go to the following Web page, and then sign in to Web Messenger:
http://webmessenger.msn.com/
b. Click Start Web Messenger, and then verify that you can sign in.
If you can sign in to Web Messenger, Messenger may be blocked by a firewall. If the computer is running third-party (non-Microsoft) security or firewall software, such as ZoneAlarm, Norton Internet Security, or McAfee, make sure that the software is set to let Messenger operate, and then try to sign in to Messenger again.

5. Make sure that the Microsoft Internet Explorer settings are configured correctly. Messenger uses the settings in Internet Explorer when it makes a connection to the Messenger service. To configure Messenger, follow these steps: a. Start Internet Explorer.
b. Make sure that Internet Explorer is not set to work offline: On the File menu, make sure that Work Offline is not selected. If Work Offline is selected, click Work Offline.
c. On the Tools menu, click Internet Options.
d. In the Internet Options box, click the Content tab.
e. Under Certificates, click Clear SSL State.
f. When you receive the message that states that the SSL cache was cleared successfully, click OK.
g. Click the Advanced tab, and then click Restore Defaults.
h. Click the Connections tab, and then click LAN Settings. Clear all the check boxes, and then click OK.
i. Click OK to close the Internet Options window.


6. Clear the proxy settings in Messenger: a. Start Messenger.
b. On the Tools menu, click Options.
c. Click Connection, and then click Advanced Settings.
d. Delete the entries under SOCKS.
e. Click OK two times to save the settings.

7. Reregister the SSL security libraries. To reregister each file in the following list, click Start, click Run, type the command, and then click OK.
If you are using Windows Vista, click Start , type the command in the Start Search box, and then press ENTER.
Note After each command runs successfully, you will receive a "DllRegisterServer succeeded" message. Wait until you receive this message before you run the next command.
• REGSVR32 softpub.dll
• REGSVR32 wintrust.dll
• REGSVR32 initpki.dll
• REGSVR32 Rsaenh.dll
• REGSVR32 Mssip32.dll
• REGSVR32 Cryptdlg.dll
• REGSVR32 Dssenh.dll
• REGSVR32 Gpkcsp.dll
• REGSVR32 Slbcsp.dll
• REGSVR32 Sccbase.dll

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80048820 80048412 ERROR windows live messenger

If you are receiving error 80048820 when trying to sign into Windows Live Messenger you should also get an extended error code. If this extended error code is 80048412 the problem often occurs because the time and date settings on the computer are incorrect. The error will appear like below:
You cannot sign in to Messenger. Additionally, you may receive the following error message:
We were unable to sign you in to the Messenger at this time. Please try again later.
To let us try and troubleshoot the problem, click the Troubleshoot button.
Error code: 80048820
Extended error code: 80048412


The following steps may help resolved your issue:

To troubleshoot the problem on a Microsoft Windows XP-based computer:

1. Click Start, click Run, type control timedate.cpl, and then click OK.
2. In the Date and Time Properties dialog box, confirm that the date and time settings on the computer are correct, and then click OK.

To troubleshoot the problem on a Windows Vista-based computer:

1. Click Start, type control timedate.cpl in the Start Search box, and then press ENTER.
2. In the Date and Time Properties dialog box, confirm that the date and time settings on the computer are correct, and then click OK.

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windows live messenger error 80004005

Msn windows live messenger error 80004005

If you are encountering this error when signing in, please install the latest version of Windows Live Messenger from http://get.live.com/messenger/overview
After installation, verify that you have the version 8.1 or later.
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windows live messenger error 1603

When you try to install MSN Messenger, you may receive the following error message:
Error 1603

PROBABLE CAUSE
The following conditions may apply:
• You may have insufficient space on the hard disk to install MSN Messenger.
• The system temp directory is not clean and may contain files that conflict with the setup files.
• The temporary folder is encrypted.
• A file that must be overwritten is being used.
• Another software application blocks the installation of the MSN Messenger files.
TROUBLESHOOTING STEPS
Note: Try the following solutions in the order that they are listed:

1. Exit Messenger setup.
2. Verify that you have sufficient disk space on the hard disk:
Windows Vista
a. Click Start , type windows explorer in the Start Search box, and then press ENTER.
b. Right-click drive C in the Navigation Pane, and then click Properties.
c. Make sure that you have at least 50 megabytes (MB) of free space on drive C.
Microsoft Windows XP
a. Right-click Start, and then click Explore.
b. In the Start Menu window, right-click drive C in the left window, and then click Properties.
c. Make sure that you have at least 50 megabytes (MB) of free space on drive C.

3. Use the Disk Cleanup Manager utility to clear the temporary files and folders:
Windows Vista
a. Click Start , type cleanmgr in the Start Search box, and then press ENTER.
b. If you are prompted to, click C: in the Select the drive you want to clean up list, and then click OK.
Notes If you partitioned the hard disk, the CleanMgr utility prompts you to select a drive.
c. Click Files from all users on this computer.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
d. On the Disk Cleanup tab, make sure that the following options are selected, and then clear any other options that are selected:
• Downloaded program files
• Temporary Internet files
• Temporary files
• Temporary Offline files
• Offline files
The Disk Cleanup utility displays how much disk space can be released. This process can take several minutes.
e. Click Delete files.
Windows XP
a. Click Start, click Run, type cleanmgr , and then click OK.
Note If you have more than one hard disk in your computer, the Select Drive window appears. If this is the case, select drive C on the drop-down menu, and then click OK.
The Disk Cleanup utility analyzes the drive to determine the free space that you can achieve.
Note This process may take several minutes.
b. In the Disk Cleanup for (C:) window, click the Disk Cleanup tab.
c. Click the check boxes to select the following items:
• Downloaded Program Files
• Temporary Internet Files
• Temporary Files
• Temporary Offline Files
• Offline Files

d. Click OK to delete the selected file types.
e. When you are prompted, click Yes to start the Disk Cleanup utility.
Note This process may take several minutes.

4. If your computer is running Microsoft Windows XP or Microsoft Windows 2000, the Encrypting File System may have encrypted the %temp% folder on your computer. If the Encrypting File System encrypted this folder, you must temporarily decrypt the folder before you install MSN Messenger. To do this, follow these steps:

Windows Vista

a. Click Start , type %temp%\..\ in the Start Search box, and then press ENTER.
b. Right-click the Temp folder, and then click Properties.
c. In the Temp Properties window, click the General tab, and then click Advanced.
d. In the Advanced Attributes window, under the Compress and Encrypt attributes section, click to clear the Encrypt contents to secure data option.
e. Click OK two times to save the changes and to close the Temp Properties window.

Windows XP

a. Click Start, click Run, type %temp%\..\ , and then click OK.
b. Right-click the Temp folder, and then click Properties.
c. In the Temp Properties window, click the General tab, and then click the Advanced button.
d. In the Advanced Attributes window, under the Compress and Encrypt attributes section, clear the Encrypt contents to secure data check box.
e. Click OK two times to save the changes and to close the Temp Properties window.

5. If you have a spyware detection tool running on your computer when you try to install Messenger, you must disable it. To do this, follow these steps:
a. Locate the spyware detection tool icon, such as Lavasoft Ad-Aware, in the notification area, at the far right of the taskbar.
b. Right-click the icon, and then click Close, Exit, Stop, or Disable to disable the application.

6. If you had an earlier version of Messenger installed, remove it:

Windows Vista

a. Click Start , type programs and features in the Start Search box, and then press ENTER.
b. In the list of programs, click MSN Messenger or Windows Live Messenger, and then click Uninstall.
c. If you are prompted to confirm that you want to remove the program, click Yes.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Windows XP

a. Click Start, click Run, type control appwiz.cpl , and then click OK.
b. In Add or Remove Programs, click MSN Messenger or click Windows Live Messenger, and then click Remove.
c. If you are prompted to confirm that you want to remove the program, click Yes.

7. Try to install MSN Messenger again. For more information, go to step 12.
8. If you still receive the error message, spyware may be preventing MSN Messenger from installing correctly. Some spyware can affect the system files that the system requires to connect to the Internet. To remove the spyware, use the following methods:
a. To clean the computer of spyware, use any anti-spyware tool that you may already have on your computer. To download and install the Microsoft-recommended tool, visit http://www.microsoft.com/athome/security/spyware/spywareremove.mspx
Note Read the system requirements for each tool before you try to install it.
b. To remove the spyware from your computer:
1. Install the antispyware tool.
2. Start the antispyware tool, scan the system, and then remove any detected spyware.
3. Restart the computer.


9. To verify that you can connect to the Internet, visit https://www.microsoft.com . If you receive a “Page cannot be displayed” message, you may have lost Internet connectivity when you removed the spyware.
10. After you verify that you can connect to the Internet, try to install MSN Messenger again. For more information, go to step 12.
11. If you still cannot install Messenger, reregister and reinstall the Microsoft Windows Installer files. To do this, use the method for the operating system that you are using:

United States:
Microsoft Windows XP Service Pack 2 (SP2)

a. Click Start, click Run, type msiexec /unregserver , and then click OK.
b. Click Start, click Run, type msiexec /regserver , and then click OK.

All other Windows operating systems
• To install the Windows Installer file for Microsoft Windows Millennium Edition or Microsoft Windows 98:
a. Visit http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F .
b. Click InstMsiA.exe at the bottom of the page, and then click Run in the File Download dialog box to start the installation.

To install the Windows Installer file for Windows 2000 Service Pack 2 (SP2) or Windows 2000 Service Pack 1 (SP1):
a. Visit http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F .
b. Click InstMsiA.exe at the bottom of the page, and then click Run in the File Download dialog box to start the installation.

• To install the Windows Installer file for Microsoft Windows Server 2003, Windows XP Service Pack 1 (SP1), Windows XP, Windows 2000 Service Pack 4 (SP4), or Windows 2000 Service Pack 3 (SP3):
a. Visit http://www.microsoft.com/downloads/details.aspx?familyid=5fbc5470-b259-4733-a914-a956122e08e8&displaylang=en .
b. Click WindowsInstaller-KB884016-v2-x86.exe at the bottom of the page, and then click Run in the File Download dialog box to start the installation.

Other countries
a. Visit http://www.microsoft.com/downloads/wwlist.aspx?displaylang=en .
b. Select the language that you want.
c. In the Keywords box type Windows Installer .
d. In the Product and Technology box, select the operating system that you are using.
e. Follow the instructions that appear on the screen to download and install Windows Installer.


12. Try to install Messenger again. To do this, follow these steps:
a. To install the latest version of Messenger, visit http://get.live.com/messenger/overview
b. Click Downlaod Now or click Get it Free, and then step through the wizard to install Messenger.
c. If the installation does not start automatically, click Install to start the installation.
d. Follow the instructions in the MSN Messenger Setup wizard to complete the installation.
e. Click Finish.


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